GENERAL TERMS OF SALE

AREA OF APPLICATION
THESE GENERAL TERMS OF SALE APPLY TO ALL SALES CONCLUDED WITH IDEGRAF SA, AND IN PARTICULAR THOSE MADE THROUGH THE WEBSITE OF FORMEZ-VOUS.COM.

ORDERS
YOU CAN PLACE YOUR ORDERS:
- ON THE INTERNET: WWW.FORMEZ-VOUS.COM
- BY LETTER: IDEGRAF SA - SERVICE CLIENTS - 28 ROUTE DE CHANCY - CH - 1213 PETIT LANCY
- BY FAX: 00 41 22 793 63 30
ONCE YOUR ORDER IS ENTERED ON THE FORMEZ-VOUS.COM WEBSITE, YOU WILL BE SENT A CONFIRMATION EMAIL AND YOUR ORDER WILL BE RECORDED. IDEGRAF SA WILL CHECK THE CONFORMITY OF THE ORDER AND THE PAYMENT MODE.

WHEN YOU PLACE YOUR ORDER, WE WILL ASK YOU FOR INVOICING INFORMATION.

AVAILABILITY OF ARTICLES
OUR OFFERS AND PRICES ARE VALID FOR AS LONG AS THEY ARE DISPLAYED ON THE SITE. IF A PRODUCT IS UNAVAILABLE AFTER YOUR ORDER HAS BEEN PLACED, YOU WILL BE INFORMED BY EMAIL OR LETTER. YOUR ORDER WILL BE AUTOMATICALLY CANCELLED AND YOU WILL BE REIMBURSED IMMEDIATELY IF YOUR ACCOUNT HAS BEEN DEBITED.

PRICES
PRICES ARE INDICATED IN DOLLARS AND ARE EXCLUSIVE OF TAX AND POSTAGE. THE PRICE IS PAYABLE IN FULL AND IN ONE INSTALMENT WITH THE ORDER. IN THE CASE OF A DELIVERY INSIDE SWITZERLAND, VAT AT 8% IS ADDED TO THE PRE-TAX PRICE. IN THE CASE OF A DELIVERY OUTSIDE SWITZERLAND, ANY CUSTOMS DUES OR LOCAL TAXES ARE AT THE CHARGE OF THE RECIPIENT WHO SHALL INFORM HIMSELF/HERSELF ON THIS MATTER.

POSTAGE
FOR NON-VIRTUAL PRODUCTS PHYSICALLY DELIVERED BY POST OR TRANSPORT COMPANY (FOR EXAMPLE, CD-ROM), THIS COST INCLUDES A CONTRIBUTION TO PREPARATION AND PACKAGING EXPENSES AND TO POSTAGE.
POSTAGE COSTS ARE FIXED AND DEPEND ON THE GEOGRAPHICAL ZONE OF DELIVERY.
PRODUCTS WHICH ARE DOWNLOADABLE (FOR EXAMPLE E-BOOKS) OR CONSUMED DIRECTLY ONLINE (FOR EXAMPLE ONLINE LANGUAGE COURSES) DO NOT INCUR ANY CHARGE FOR POSTAGE.

PAYMENT
YOU CAN CHOOSE BETWEEN SEVERAL MEANS OF PAYMENT, ALL OFFERING A MAXIMUM GUARANTEE OF SAFETY.

YOU CAN PAY:

- BY PAYPAL. IN THIS CASE, YOU MUST RESPECT THE PAYPAL TERMS OF USE.

- BY CREDIT CARD (VISA, EUROCARD/MASTERCARD, AMERICAN EXPRESS).
IDEGRAF SA USES THE 3D SECURE PROTOCOL TO ENSURE THE CONFIDENTIALITY OF YOUR PAYMENT INFORMATION. BEFORE YOU VALIDATE YOUR MODE OF PAYMENT AND CONTINUE YOUR ORDER, WE SUGGEST THAT YOU CAREFULLY CHECK THE FIGURES YOU ENTERED IN THE APPROPRIATE ZONES. ATTENTION: YOUR CREDIT CARD IS DEBITED DURING YOUR ORDER TRANSACTION.

- BY BANK TRANSFER TO THE DOLLAR ACCOUNT OF IDEGRAF SA. YOU WILL FIND FULL DETAILS WHEN YOU CLICK ON THE "TRANSFER" BUTTON OF YOUR ORDER PAGE.

- BY INTERNATIONAL MONEY ORDER. YOU WILL FIND FULL DETAILS WHEN YOU CLICK ON THE "INTERNATIONAL MONEY ORDER" BUTTON OF YOUR ORDER PAGE.

CASH ON DELIVERY ORDERS ARE NOT ACCEPTED IN ANY CIRCUMSTANCES.

DELIVERY
DELIVERY OF IMMATERIAL PRODUCTS
IN THE CASE OF SECURE ONLINE PAYMENT, YOU WILL RECEIVE YOUR CODES GIVING YOU ACCESS TO THE COURSE PLATFORM IMMEDIATELY AFTER CONFIRMATION OF YOUR PAYMENT BY THE FINANCIAL ORGANISATION. IN THE CASE OF OTHER MEANS OF PAYMENT, IDEGRAF SA WILL AWAIT RECEPTION OF THE PAYMENT BEFORE POSTING YOUR CODES GIVING YOU ACCESS TO YOUR COURSES OR YOUR DOWNLOAD PAGES.

PHYSICAL DELIVERY
WHETHER YOU ORDER FROM INSIDE OR OUTSIDE SWITZERLAND, WE CAN DELIVER TO THE ADDRESS OF YOUR CHOICE. THE DELIVERY TIME DEPENDS ON THE POSTAL SERVICES (ALLOW 2 DAYS FOR DELIVERY IN SWITZERLAND, 4 DAYS IN THE EEC AND ABOUT 10 DAYS OUTSIDE THE EEC). THESE AVERAGE TIMES ARE GIVEN FOR INFORMATION PURPOSES ONLY AND IDEGRAF SA CANNOT BE HELD LIABLE FOR LATE DELIVERY.
ATTENTION: FOR ALL MEANS OF PAYMENT EXCEPT FOR SECURE ONLINE PAYMENT, ORDERS WILL NOT BE PROCESSED UNTIL RECEPTION OF PAYMENT AND THE DELIVERY TIMES ANNOUNCED ARE CALCULATED FROM THIS DATE.

PRODUCT QUALITY - PRODUCT CONFORMITY
THE ARTICLES SUPPLIED BY IDEGRAF SA ARE NEW AND GUARANTEED AGAINST ANY DEFECT.
IF AN ARTICLE SHOULD PROVE DEFECTIVE ON DELIVERY, WE GUARANTEE TO REPLACE THE SAID ARTICLE AFTER AGREEMENT OF THE TECHNICAL DEPARTMENT OBTAINED BY EMAIL AT SALES@FORMEZ-VOUS.COM. YOU CAN RETURN YOUR PACKAGE TO:
IDEGRAF SA - SERVICE RETOURS - 28 ROUTE DE CHANCY - CH - 1213 PETIT LANCY. THE ARTICLES CONCERNED MUST BE IN THEIR ORIGINAL PACKAGING AND ACCOMPANIED BY THE CORRESPONDING ORIGINAL INVOICE. THE ARTICLE WILL BE REPLACED VERY QUICKLY AND IN NO CIRCUMSTANCES LATER THAN ONE MONTH AFTER THE CLIENT'S CLAIM.

RIGHT OF CANCELLATION AND RETURN
IN COMPLIANCE WITH THE LAWS CURRENTLY IN FORCE, IDEGRAF SA OFFERS ITS CLIENTS A MONEY BACK GUARANTEE (EXCLUDING PROCESSING AND DISPATCH COSTS).
EACH PRODUCT IS ACCOMPANIED, EITHER AT THE TIME OF ORDER OR ON DELIVERY, BY A GUARANTEE WHOSE DURATION IS CLEARLY INDICATED.

TRANSFER OF PROPERTY - TRANSFER OF RISKS
THE TRANSFER OF PROPERTY OF THE PRODUCTS TO THE CLIENT WILL NOT TAKE PLACE UNTIL COMPLETE PAYMENT OF THE PRICE BY THE SAID CLIENT, IRRESPECTIVE OF THE DELIVERY DATE OF THE SAID PRODUCTS. ON THE OTHER HAND, THE TRANSFER OF THE RISKS OF PRODUCT LOSS AND DAMAGE WILL TAKE PLACE UPON DELIVERY OF THE PRODUCTS TO THE CLIENT.

DATA PROTECTION
THE INFORMATION REQUESTED IS, IN CERTAIN CASES MENTIONED AS SUCH, NECESSARY FOR THE PROCESSING AND EXECUTION OF YOUR REQUESTS, AND IN OTHER CASES, USEFUL IN HELPING US TO IMPROVE THE SERVICES OFFERED TO YOU ON THE WEBSITE. YOUR PERSONAL DATA IS TREATED IN COMPLIANCE WITH THE LAW GOVERNING THE RIGHT TO INFORMATION AND THE RECTIFICATION OF DATA - THE FEDERAL LAW OF 19 JUNE 1992 ON THE PROTECTION OF DATA.
YOU HAVE AT ANY TIME A RIGHT OF ACCESS, RECTIFICATION OR OPPOSITION TO YOUR PERSONAL DATA. SIMPLY CONTACT US (MENTIONING YOUR LAST NAME, FIRST NAME, ADDRESS AND EMAIL ADDRESS) AT: IDEGRAF SA - SERVICE CLIENTS - 28 ROUTE DE CHANCY - CH - 1213 PETIT LANCY. LASTLY, WITH A VIEW TO IMPROVING OUR SERVICE, AND IF YOU HAVE SO REQUESTED, YOU MAY RECEIVE COMMUNICATIONS FROM OUR RECOMMENDED PARTNERS.
YOU MAY, IF YOU SO WISH, CALL A HALT TO THIS CORRESPONDENCE BY FOLLOWING THE INSTRUCTIONS GIVEN ON EACH LETTER RECEIVED.

INTELLECTUAL PROPERTY
ALL THE TEXTS, COMMENTARIES, VIDEOS, SOUNDTRACKS, ILLUSTRATIONS AND IMAGES INCLUDED IN THE PRODUCTS ARE RESERVED, WITH RESPECT TO COPYRIGHT AND INTELLECTUAL PROPERTY, AND THROUGHOUT THE WORLD. IN THIS CONNECTION, AND IN COMPLIANCE WITH THE TERMS OF THE INTELLECTUAL PROPERTY CODE, ONLY PRIVATE USE IS AUTHORISED, SUBJECT TO DIFFERENT AND POSSIBLY MORE RESTRICTIVE TERMS OF THE INTELLECTUAL PROPERTY CODE.

ACCEPTANCE BY THE CLIENT
THESE GENERAL TERMS OF SALE TOGETHER WITH THE PRICES ARE EXPRESSLY APPROVED AND ACCEPTED BY THE CLIENT, WHO DECLARES AND RECOGNISES THAT HE/SHE PERFECTLY UNDERSTANDS THEM. HE/SHE ACCORDINGLY RENOUNCES THE CITING OF ANY CONTRADICTORY DOCUMENT AND IN PARTICULAR HIS/HER OWN GENERAL TERMS OF PURCHASE. THE ACT OF PURCHASE IMPLIES ACCEPTANCE OF THESE GENERAL TERMS OF SALE.

APPLICABLE LAW
ALL THE CLAUSES INCLUDED IN THESE GENERAL TERMS OF SALE, TOGETHER WITH ALL THE PURCHASE AND SALES OPERATIONS REFERRED TO, WILL BE SUBJECT TO SWISS LAW. IN CASE OF LITIGATION, THE GENEVA COURTS SHALL ALONE BE COMPETENT.